Privacy Policy

Bauthe Canada respects your privacy and is committed to handling personal information responsibly, transparently, and in accordance with applicable privacy laws in Canada, including relevant federal and provincial privacy requirements. This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you visit our website, browse our beauty and personal care products, create an account where available, place an order, contact customer support, or otherwise interact with our services. Our goal is to help you understand what information may be processed, why it is needed, and what choices and rights may be available to you.

When you visit the Bauthe Canada website, we may collect information that you voluntarily provide, information needed to complete a transaction, and certain technical information generated through your use of the website. The exact information collected depends on how you interact with our store, the features you use, the services available, and the choices you make regarding privacy and cookies.

Personal information you provide may include your name, billing address, shipping address, email address, telephone number, order details, and information you include when contacting us. If you purchase products from our store, we may process information about the items ordered, transaction amount, payment status, shipping arrangements, and relevant communications about the order. We aim to collect only the information reasonably necessary for the purposes for which it is used.

When you browse our website, certain technical information may be collected automatically by our website infrastructure or service providers. This information may include your internet protocol address, browser type, device information, operating system, referring pages, pages viewed, access times, and information about how you interact with website features. Depending on the technologies enabled and your preferences, cookies and similar technologies may also be used to support website functionality, remember preferences, understand website performance, and provide relevant advertising where applicable.

Bauthe Canada uses personal information primarily to operate our online store and provide the services you request. This may include processing and fulfilling orders, arranging delivery, communicating order confirmations and updates, responding to customer inquiries, administering returns and refunds, processing payments through authorized payment providers, maintaining transaction records, and providing support related to purchases. We may also use relevant information to manage our website, identify technical issues, improve usability, and maintain reliable business operations.

We may use your contact information to communicate with you about purchases, shipping, payment issues, product availability, service changes, or other matters directly related to your interaction with Bauthe Canada. Where permitted by applicable law, we may also send promotional messages or information about products and offers if you have provided the necessary consent or another lawful basis applies. You may opt out of marketing emails using the unsubscribe instructions included in the message, where available. Even if you opt out of promotional communications, we may still send essential messages relating to orders, transactions, security, or customer service.

Payments made through our website may be processed by third-party payment service providers. Depending on the payment method, the provider may collect and process payment card information, billing details, fraud-prevention information, and transaction data under its own privacy and security practices. Bauthe Canada may receive confirmation of payment, transaction references, payment status, and other information needed to administer your order. We do not ask customers to provide payment card security codes, banking passwords, or one-time verification codes through general customer support email.

We may share personal information with service providers that help us operate our business, where such sharing is necessary and permitted by law. These providers may include website hosting and e-commerce platforms, payment processors, shipping and delivery companies, customer support tools, website analytics providers, information technology service providers, and fraud-prevention services. We expect information to be handled appropriately for the relevant service and take reasonable steps, where applicable, to use providers that maintain suitable privacy and security practices.

Personal information may also be disclosed when required or authorized by law, in response to valid legal processes, to protect the rights and safety of Bauthe Canada or others, to investigate suspected fraud or misuse, or in connection with establishing or defending legal claims. If our business undergoes a proposed or completed restructuring, financing, merger, acquisition, or transfer of assets, information may be handled as part of that process where permitted by applicable law and subject to appropriate safeguards.

Bauthe Canada does not intend to collect more personal information than is reasonably necessary for legitimate business purposes. We aim to use personal information for the purposes for which it was collected, for purposes that you authorize, or for other purposes permitted by applicable law. If we need to use information for a materially different purpose, we will provide notice or seek consent when required by law.

Our website may use cookies and similar technologies to remember settings, maintain shopping functionality, understand website traffic, and support other features. Some cookies may be necessary for the website to operate, while others may be used for analytics, personalization, or advertising. Where required, we will provide appropriate choices regarding non-essential cookies and similar technologies. You can review available options through our Cookie Preferences page. Disabling certain cookies may affect the availability or performance of some website features.

Depending on the website services and advertising technologies in use, certain information may be processed by analytics or advertising providers to measure campaign performance, understand visitor interactions, or display relevant advertisements. The meaning of a sale or sharing of personal information varies under applicable privacy laws. Where a particular activity falls within a legal definition that gives you a right to opt out, Bauthe Canada will provide the applicable choice or request mechanism where required. You can review our Ad Choices and Do Not Sell or Share My Personal Information pages for additional information about available options.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse. Depending on the nature of the information and the risks involved, safeguards may include access controls, restricted permissions, secure communication methods, service-provider protections, and appropriate operational procedures. No method of transmitting or storing information can be guaranteed to be completely secure. For this reason, we encourage customers to protect their email accounts and devices and never share passwords, PINs, or verification codes with others.

Personal information may be stored or processed in Canada or in other jurisdictions where our service providers operate, depending on the systems and services used by Bauthe Canada. When information is processed outside your province or country, it may be subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement, or regulatory authorities as permitted by law. We aim to address applicable requirements concerning international processing and the protection of personal information.

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, maintain business and accounting records, resolve disputes, enforce agreements, and comply with applicable legal requirements. The appropriate retention period depends on the type of information, the nature of the relationship, and any relevant legal obligations. When information is no longer required and there is no lawful reason to retain it, we aim to securely delete it, destroy it, or de-identify it as appropriate.

Depending on your location and applicable law, you may have rights concerning your personal information. These rights may include requesting access to personal information we hold about you, asking for corrections to inaccurate information, withdrawing consent where processing is based on consent, requesting deletion where legally available, obtaining information about certain processing activities, or opting out of specific forms of data processing. Certain rights are subject to legal exceptions, identity verification, and other requirements. We will assess requests according to the laws applicable to the particular circumstances.

To submit a privacy request, please contact us using the contact details at the end of this policy. Please describe your request clearly and provide sufficient information for us to understand and verify it. For your protection, do not send complete payment card numbers, account passwords, or other unnecessary sensitive information. We may need to request additional information to verify your identity before disclosing, correcting, or deleting personal information. We aim to respond within the time limits required by applicable law.

Our website may contain links to third-party websites, services, social media platforms, or payment providers. These external services operate under their own terms and privacy policies. Bauthe Canada does not control the privacy practices of independent third parties, and we encourage you to review their policies before providing them with personal information. A link to an external service does not necessarily mean that Bauthe Canada endorses every aspect of that service.

Our website and products are intended for general customers. We do not knowingly seek to collect personal information from children in circumstances where doing so would violate applicable law. Where parental consent or other special safeguards are required, we aim to follow the relevant legal requirements. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action where necessary.

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, legal obligations, or privacy practices. When changes are made, we will update the policy on our website and revise the effective or updated date where appropriate. If a change requires additional notice or consent under applicable law, we will take the steps required. We encourage customers to review this page periodically so they can remain informed about how personal information may be handled.

If you have questions about this Privacy Policy, want to submit a privacy-related request, or have concerns about how your personal information is handled, please contact Bauthe Canada at 9161 135A St, Surrey, BC V3V 5V4, Canada. You can reach us by email at hello@bauthe.ca or by phone at +1 778-325-5786.