Return and Refund Policy

Bauthe Canada is committed to providing customers with a clear, fair, and reliable shopping experience when purchasing beauty, skincare, hair care, cosmetics, and personal care products through our website. We understand that customers may sometimes need to return a purchase or request a refund, and we aim to handle these situations with care, transparency, and respect. This Return and Refund Policy explains the principles that apply to return requests, refunds, damaged or incorrect orders, and other purchase-related concerns. By placing an order with Bauthe Canada, customers acknowledge that return and refund requests are handled in accordance with this policy and all applicable consumer protection laws.

We encourage customers to review product descriptions, ingredients, sizes, shades, usage instructions, and other available information carefully before completing a purchase. Beauty and personal care products can vary in appearance, texture, scent, packaging, and results depending on the product formulation and individual preferences. Customers should consider their personal needs and any relevant sensitivities when selecting products. If information about a product is unclear before purchase, customers may contact our support team for assistance. Reviewing product information in advance can help customers make informed purchasing decisions and reduce the likelihood of misunderstandings.

Customers who wish to return an item or request a refund should contact Bauthe Canada at hello@bauthe.ca and provide relevant order information so that we can understand the request. Where possible, customers should include their order number, the name of the product, a description of the issue, and supporting photographs if the item arrived damaged, defective, incorrect, or otherwise different from what was ordered. Our team may request additional information when reasonably necessary to assess the request. Contacting us does not automatically guarantee that a return or refund will be approved, but we will review the circumstances and communicate the next steps as clearly as possible.

Customers may request a return within 14 days of receiving their order by contacting Bauthe Canada at hello@bauthe.ca. Please include your order number, the product name, and the reason for the return. To help us assess your request, items should generally be unused, undamaged, and in their original packaging where applicable. Certain beauty and personal care products may be subject to hygiene-related restrictions where permitted by law. Once your request has been reviewed, our team will provide instructions for the next steps. This 14-day return window does not limit any additional rights or remedies available under applicable consumer protection laws, including those relating to defective, damaged, or incorrectly supplied products.

Return eligibility may depend on the condition of the item, the nature of the concern, the product category, the circumstances of the purchase, and applicable legal requirements. Items that are unused, undamaged, and in their original packaging may be easier to assess for return, but eligibility will be determined according to the circumstances and any applicable requirements. Because beauty and personal care products may involve hygiene, health, or product-integrity considerations, certain opened, used, or unsealed items may be subject to additional restrictions where permitted by law. These considerations will not be applied to exclude any rights or remedies that customers are entitled to under applicable consumer protection legislation.

If a customer receives an item that is damaged, defective, incorrect, or missing from the order, we encourage them to contact us as soon as reasonably possible after delivery. Please describe the issue and provide photographs or other relevant information when available. Bauthe Canada will review the details and determine an appropriate resolution based on the circumstances, which may include a replacement, refund, return arrangement, or another suitable remedy where applicable. Customers should retain the original packaging and the affected product until the matter has been reviewed, as this may help us assess the issue. Nothing in this policy limits rights that may apply under relevant consumer protection laws.

If a return is approved, Bauthe Canada will provide instructions regarding the applicable return process. Customers should follow the instructions provided and avoid sending items to an address that has not been confirmed by our support team. Depending on the circumstances and applicable law, customers may be responsible for return shipping costs, while other situations may require a different arrangement. Customers should use suitable packaging to help protect items during transit and should retain any available proof of shipment until the return has been resolved. We recommend contacting us before returning an item so that the correct process can be confirmed and unnecessary shipping costs or delays can be avoided.

Refunds will be assessed after the return request has been reviewed and any necessary returned item or supporting information has been received. If a refund is approved, it will generally be issued to the original payment method where practicable and permitted by the payment provider. The time required for the refund to appear in a customer's account may depend on the payment method, financial institution, card issuer, or payment processor. Bauthe Canada cannot guarantee the exact time at which a third-party financial institution will post the funds. If a refund appears to be delayed, customers may contact us for an update and may also wish to check directly with their payment provider.

Shipping charges and other fees associated with an order will be reviewed in accordance with the circumstances of the return, the terms disclosed at purchase, and applicable law. Original shipping charges may not always be refundable for a change-of-mind return, where permitted by law. However, if an order arrives damaged, defective, incorrect, or otherwise gives rise to a remedy required by applicable legislation, the handling of shipping costs and any related expenses will be considered accordingly. No provision of this policy is intended to remove, reduce, or override any mandatory consumer rights that apply to a customer's purchase.

If an order is cancelled before it has been dispatched, customers should contact Bauthe Canada as soon as possible. We will review whether cancellation can still be completed based on the order's processing and fulfilment status. Once an order has been dispatched, cancellation may no longer be possible, and the customer may need to follow the applicable return process instead. Submitting a cancellation request does not guarantee that an order can be stopped before shipment. We will communicate the available options based on the status of the order and any applicable legal requirements.

A refund may not be available for every request, including situations where a product has been used or damaged after delivery in a manner unrelated to an original defect, where a change-of-mind return request falls outside the 14-day return window, or where the request does not qualify for a refund under the applicable purchase terms or law. Each request will be considered based on its individual circumstances. Bauthe Canada aims to assess requests consistently and fairly, and customers are encouraged to provide accurate information so that we can reach an informed decision. Any restrictions are subject to applicable consumer protection laws and do not remove rights that customers may have concerning defective, damaged, or incorrectly supplied products.

Customers should ensure that their delivery information is accurate and complete when placing an order. If a parcel cannot be delivered because an address was entered incorrectly or because required delivery arrangements were not completed, the available resolution may depend on the shipping status, carrier handling, and circumstances of the order. Customers who notice an address error should contact us promptly, although changes may not be possible after an order has entered processing or has been handed to the carrier. Any refund or reshipment request arising from delivery difficulties will be reviewed individually and handled in accordance with the applicable terms and legal requirements.

Bauthe Canada reserves the right to review unusual, incomplete, or potentially fraudulent return and refund requests and may ask for reasonable information to verify a purchase or understand the circumstances. This review process is intended to help protect customers and the business from misuse while ensuring that legitimate concerns can be addressed appropriately. Any review or decision will remain subject to applicable law, including rules governing refunds, defective goods, unfair business practices, and consumer rights. Customers should not interpret the review process as a waiver of any legal remedies available to them.

This Return and Refund Policy may be updated from time to time to reflect changes in our business practices, product offerings, order-processing procedures, or legal obligations. The version published on our website at the relevant time will provide information about the policy then in effect, subject always to any mandatory legal requirements that apply to a purchase. Changes to this policy will not remove rights that customers have already acquired under applicable law. Customers are encouraged to review the policy when making a purchase or when submitting a return or refund request.

If you have questions about a return, refund, damaged item, incorrect order, cancellation request, or the status of an existing case, please contact Bauthe Canada. Our support team will review the information you provide and explain the next steps available for your situation. We value customer feedback and aim to resolve purchase-related concerns professionally, respectfully, and as efficiently as reasonably possible. All return and refund matters will be handled in accordance with the applicable purchase terms and consumer protection requirements.

Bauthe Canada can be contacted at 9161 135A St, Surrey, BC V3V 5V4, Canada. For questions or assistance regarding returns, refunds, or order concerns, please email hello@bauthe.ca or call +1 778-325-5786. We welcome customers to contact us with their concerns so that we can review the matter and provide appropriate guidance.