Shipping Policy

Bauthe Canada is committed to providing customers with a clear, convenient, and reliable shipping experience when ordering beauty and personal care products through our online store. This shipping policy explains how orders are processed, prepared, shipped, and delivered, along with important information about shipping charges, delivery estimates, tracking, address accuracy, delays, and delivery-related concerns. Our goal is to help customers understand what to expect after placing an order and where to find assistance if questions arise.

By placing an order with Bauthe Canada, you acknowledge that shipping and delivery are subject to the conditions described in this policy, the information displayed during checkout, and our applicable Terms of Service. Shipping options, delivery estimates, fees, and service availability may vary according to the destination, order contents, carrier availability, and other circumstances. Customers should review the shipping information presented at checkout before completing a purchase.

Bauthe Canada uses Canada Post to ship customer orders to eligible destinations within Canada. Orders are prepared for dispatch after the applicable processing requirements have been completed, including payment authorization, address verification where necessary, and confirmation of product availability. An order confirmation indicates that an order has been received, but it does not necessarily mean that the products have already been dispatched.

Our standard shipping rate is a flat fee of CAD $10 per order. This flat rate is intended to provide customers with a straightforward shipping cost at checkout rather than a separate shipping charge for each item in the same order. The applicable shipping fee will be displayed during checkout before the order is submitted. Product prices, applicable taxes, and shipping charges will be shown in the order summary as applicable, and customers should review the final total before completing payment.

Our standard estimated delivery timeframe is five to eight business days after an order has been dispatched. Business days generally exclude weekends and applicable public holidays. This timeframe is an estimate rather than a guaranteed delivery date, and it does not necessarily include the time required to process and prepare an order before dispatch. Actual delivery times may vary depending on the destination, Canada Post service conditions, carrier workload, public holidays, weather conditions, transportation disruptions, and other circumstances outside our reasonable control.

Shipping is available for eligible Canadian delivery addresses, subject to Canada Post service coverage and applicable restrictions. Customers should provide a complete and accurate shipping address, including the recipient's name, street address, apartment or unit number where applicable, city, province, and postal code. If you are unsure whether delivery is available to your location, please contact us before placing an order.

After placing an order, customers may receive an order confirmation at the email address provided during checkout. A separate shipping notification may be provided when the order has been dispatched, where the applicable order and shipping systems support this feature. Customers should ensure that their email address is correct and check their inbox and spam or junk folders for order-related messages. If you do not receive an expected confirmation, please contact us with the relevant order information.

Where tracking is available for the Canada Post service used, tracking information may be provided after dispatch. Customers can use the tracking number through the official Canada Post tracking service to review available shipment updates. Tracking information may not appear immediately after an order is handed over to the carrier, and the amount of information available may depend on the shipping service selected.

Customers are responsible for providing accurate delivery information at checkout. Incorrect or incomplete addresses may cause delivery delays, unsuccessful delivery attempts, or returned shipments. If you notice an error in your shipping address after placing an order, please contact Bauthe Canada as soon as possible. We will review whether a correction is possible, but changes cannot be guaranteed once an order has been processed or handed over to Canada Post.

Although our standard estimated delivery timeframe is five to eight business days after dispatch, delays can occur because of weather, high shipment volumes, public holidays, carrier operations, transportation disruptions, or other unexpected events. If your order has not arrived within the estimated timeframe, please check the tracking information where available and contact us if you need further assistance. We will make reasonable efforts to review the available order details and provide relevant information. Where necessary, we may need to consult Canada Post or follow its shipment inquiry procedures before providing an update.

If Canada Post cannot complete delivery because an address is incorrect, access is restricted, or the recipient is unavailable where a delivery attempt or pickup is required, the carrier may provide delivery instructions, arrange another attempt, or direct the shipment to an available pickup location, depending on the service and circumstances. Customers should follow any instructions supplied by Canada Post. If a shipment is returned to Bauthe Canada, we will review the circumstances and contact the customer where appropriate to discuss available next steps. Any reshipping arrangements or additional costs will depend on the situation, carrier requirements, our applicable policies, and the law.

If your order arrives damaged, contains an incorrect item, or appears to be missing a product, please contact Bauthe Canada as soon as reasonably possible. Include your order number, a description of the issue, and photographs of the packaging or products where helpful. We will review the information provided and determine the appropriate next steps under our Return and Refund Policy and applicable consumer protection requirements. Depending on the circumstances, additional information, a carrier inquiry, a replacement where available, or a refund may be appropriate. Customers should retain the packaging and shipping materials until the matter has been reviewed if they may be needed for an inquiry.

If you need to change or cancel an order, contact us as soon as possible. We will review whether the request can be accommodated based on the order's processing and shipping status. Once an order has been prepared for dispatch or handed over to Canada Post, changes or cancellations may no longer be possible through our store. Any cancellation, return, or refund will be handled in accordance with our Return and Refund Policy, Terms of Service, and applicable law.

Our standard CAD $10 flat shipping rate and five-to-eight-business-day delivery estimate apply to eligible orders shipped within Canada. International shipping is not included in this standard offer. If international delivery becomes available, applicable shipping fees, delivery estimates, customs requirements, taxes, duties, and other conditions will be communicated as appropriate before purchase. Customers should not assume that Canadian shipping rates or domestic delivery estimates apply to destinations outside Canada.

For questions about shipping costs, order preparation, Canada Post tracking, delivery estimates, address corrections, delayed shipments, or delivery problems, please contact our customer support team. To help us review your request, include your order number, the email address associated with the order, and a clear explanation of the issue. Please do not send passwords, banking details, payment card security codes, or other unnecessary sensitive information in customer support messages.

Bauthe Canada aims to provide clear communication and reasonable assistance with shipping-related questions. Delivery estimates and carrier information are provided in good faith, but actual delivery outcomes may depend on Canada Post and circumstances beyond our direct control. Nothing in this policy is intended to exclude consumer rights or remedies that cannot legally be excluded under applicable law. We may update this policy from time to time to reflect changes in our shipping arrangements, business operations, or legal requirements. Customers are encouraged to review the current version before placing an order.

Thank you for shopping with Bauthe Canada. We appreciate your trust and aim to make ordering beauty and personal care products as convenient as possible by offering Canada Post shipping at a flat rate of CAD $10 per order, with an estimated delivery timeframe of five to eight business days after dispatch for eligible Canadian destinations.

For shipping inquiries, order updates, or delivery assistance, please contact Bauthe Canada at 9161 135A St, Surrey, BC V3V 5V4, Canada. You can email us at hello@bauthe.ca or call +1 778-325-5786.